The Veolia Maintenance App is a convenient way to keep track of done and to be done maintenance task in the different areas of your water facility. The app can filter for maintenance intervals, names, part descriptions and more. This way you have an easy overview for all the needed task. In addition to that you are able to send a finished maintenance report to a list of definable persons per mail when you are connected to a wifi network.
The major goal of this project was to realise it within one month from sketch. The creation of the concept based on design thinking methods used at the brainstorming meetings with the client was the framework for the development process. In the interdisciplinary workflow between UX Designer, backend developer and app developer the concept was transported into an working prototype within this short timeframe.
At first the previous workflow needed to be observed and understood. This process was rather complicated and obviously grew in years. Parts of the workflow come from times before digital communication was available or digital archives were needed. The starting point for the maintenance task were excel sheets printed for the maintenance worker. These were multiple pages long with a high information density. The complexity can vary for each water facility, but is often hundreds of maintenance task, part description and maintenance intervals long. With no way to sort them, this is a cumbersome task.
Important parts of the workflow are already translated in digital ways. But each transition from analog to digital it needs a worker to translates which introduces more cost and possible chances for mistakes. Additionally it is impossible for the maintenance worker to search for specific parameters like a certain part or a maintenance interval he is working on. In later steps the accumulated data is also not used to create estimations for used parts or its repair cycles to analyse the data and develop predictions.
We not only wanted to improve the circumstances for the maintenance worker in the field but also wanted to use the chance to rethink the whole workflow and its components. By working digitally from the first step in the workflow we are saving time consuming translations into digital pendants and are revising the whole process. The less used but still important analog archive is an easy to created printout of the digital version, which has search features and a digital archive.